Refund policy

This Returns and Refund Policy is provided by UMI JEWELLERY LTD, a United Kingdom limited‑liability company trading under the name “UMI” (collectively referred to as “UMI”, “we”, “us” or “our”). UMI is committed to offering you high‑quality, on‑trend jewellery to brighten up your everyday outfits. We hope every piece you wear brings you confidence and beauty.

To let you shop with peace of mind, we offer a 30‑day return guarantee. As a jewellery supplier, we must enforce strict hygiene and quality standards to ensure every customer receives brand‑new goods.

Please read the following guidelines carefully before submitting a return request.

1. Return Window

You may submit a return request within 30 calendar days from the date the carrier marks your parcel as “delivered”.

Late returns: If more than 30 days have passed after delivery, we regret that refunds or exchanges will not be available.

Tracking: The delivery date is determined exclusively by tracking information provided by shipping carriers (USPS, DHL, Canada Post, etc.).

2. Return Eligibility (Strictly Enforced)

To qualify for a refund, items must be returned in brand‑new, gift‑ready condition. The following rules apply strictly:

• Unused condition: Items must show no wear, scratches or exposure to chemicals such as perfume and lotion.

• Original packaging: Products must be returned in their original pouch or box to avoid damage in transit.

3. Non‑Returnable Items (Final‑Sale Goods)

For hygiene and safety purposes, the following items are final sales and cannot be returned:

• Earrings and piercing jewellery: For hygiene reasons, all earrings (stud earrings, hoop earrings, drop earrings) are non‑returnable. Once an earring parcel is opened, we cannot confirm whether the item has been tried on. We do not restock worn earrings, so that every UMI customer receives brand‑new, unworn earring pieces.

• Discounted and promotional items: All goods purchased at sale, promotional or clearance / final‑sale prices are final sales and cannot be returned or exchanged.

• Gift cards: Neither digital nor physical gift cards are refundable.

4. Jewellery Material & Tarnishing Disclaimer

UMI’s collections adopt different materials and craftsmanship. Please refer to the care instructions for your purchased product:

Brass Collection
Brass‑based metal plated with 14K gold, bright silver or rhodium. As plated fashion jewellery, natural wear may occur over time.

• Body chemistry: Skin pH, together with exposure to water, sweat, perfume and lotion, may cause plated jewellery to tarnish or fade. Temporary skin discolouration (green‑finger effect) may occur for some wearers.

• Non‑manufacturing defects: Discolouration, fading or skin reactions caused by wear and environmental factors are natural physical phenomena and are not covered under our defect return policy.

Stainless‑Steel Collection
316L stainless‑steel with optional 18K‑gold PVD plating or raw silver finish. PVD coating improves durability and water resistance under normal wear; however, no plating lasts permanently. If you have known metal allergies, please check material specifications carefully.

‑ Daily durability: Our PVD‑plated stainless‑steel pieces are designed for everyday wear and minor exposure to water and sweat without tarnishing.
‑ Care advice: Although PVD plating is highly durable, prolonged exposure to harsh conditions such as chlorine, salt water, strong chemicals or abrasive surfaces may damage the finish.

We recommend reading our jewellery care guide to keep your pieces in optimal condition.

5. Refunds & Processing

Once your returned parcel arrives, our warehouse team will inspect items for tags and signs of wear.

‑ Approval: If your return is approved, a refund will be issued to your original payment method within 7‑10 working days after warehouse receipt and inspection.
‑ Rejection: We reserve the right to refuse refunds for returned items without tags, worn or damaged. Goods may be sent back to you at your own shipping cost.
‑ Return shipping fees: Return postage shall be borne by customers (except for items received damaged). Original shipping fees are non‑refundable.

6. Damaged or Defective Items

We cover items received with manufacturing defects such as broken clasps or missing stones.

Reporting period: Defects must be reported within 48 hours upon delivery.

Procedure: Please email us with your order number, clear photos of the damage and photos of original packaging. We will reply within two working days and arrange a free replacement.

7. Lifetime Exchange Programme

We stand behind the craftsmanship of every UMI product. Our lifetime‑exchange service allows you to refresh your style even after the 30‑day return window expires.

How it works
‑ After the 30‑day return period, you may exchange eligible UMI items for other styles from our current collection.
‑ A shipping and handling fee of 9.90 USD is charged per exchanged item. This fee covers outbound delivery of your new item.
‑ For sets (typically 3‑piece bundles), each piece counts as an individual item. You may exchange pieces separately or together; the 9.90 USD fee applies to every single piece exchanged. For example, exchanging all three pieces in one order totals 29.70 USD in shipping and handling fees.

Price difference
‑ If the current retail price of your new item is higher than the current retail price of your original item, you shall pay the price difference.
‑ If the new item is priced lower, the price difference will not be refunded and will be applied towards your exchange.
‑ All price comparisons are based on live retail prices on umi‑7672.myshopify.com at the time of exchange, not your original purchase price.

Frequency limit
‑ One lifetime exchange is allowed per item every 12‑month period.

Eligibility
‑ This offer is available only to the original purchaser with a valid UMI order number.
‑ Returned items must remain identifiable. Normal wear is expected for long‑term‑worn pieces, but items must not be broken, deformed or damaged beyond reasonable everyday wear.
‑ Returned goods must be genuine UMI products.

Items excluded from Lifetime Exchange
‑ Earrings and piercing jewellery (hygiene restrictions)
‑ Sale, discounted or clearance goods
‑ Gift cards
‑ Items showing intentional damage, alteration or tampering

Important notes
‑ The lifetime‑exchange service is for exchange only. It cannot be redeemed for refunds, store credit or cash.
‑ Return shipping costs are borne by the customer.
‑ UMI reserves the right to decline exchange requests if items fail eligibility criteria or if the programme is misused.
‑ UMI reserves the right to modify or terminate this programme at any time. Any already‑approved exchanges will be honoured under the terms effective at the time of approval.

How to apply for an exchange
Please email us with your original order number, photos of the item to be exchanged, and the name or SKU of your desired new item. Our team will respond within two working days to verify eligibility, calculate price differences and provide a return‑shipping address.

8. Order Cancellation

Orders start processing immediately upon submission. If you wish to cancel your order, please email us with your order number as soon as possible. We will try our best to accommodate cancellation requests; however, orders cannot be cancelled once processing or shipment has begun.

9. How to Submit a Return

Check eligibility: Confirm your item is within the 30‑day return window, retains original tags and is not a pair of earrings.

Contact us: Visit our website or send us an email with your order number to start your return process.

Secure‑packaging: Repack the item into its original packaging.

Shipment: Send goods to the return address provided by our support team. We strongly recommend using a trackable courier service. We take no responsibility for lost return parcels.