Refund policy

1. Returns & Exchanges

We accept returns within 30 days of delivery for items in brand-new, unworn condition with original tags and packaging intact. Proof of purchase is required. We do not accept returns of worn, damaged, or altered items.

2. Non-Returnable Items

- Earrings and piercing jewellery (hygiene reasons)

- Discounted, promotional, or clearance items

- Gift cards

3. Refund Process

Once your return is received, our team will inspect the item for condition. Approved refunds will be issued to your original payment method within 7-10 working days after approval.

4. Damaged or Defective Items

Manufacturing defects must be reported within 24-48 hours of delivery. Please email us at umijewelleryltd@gmail.com with your order number and clear photos of the defect. We will respond within two working days to arrange a replacement.

5. Order Cancellation

Orders start processing immediately upon submission. If you need to cancel, please email us as soon as possible. We will try to accommodate cancellation requests; however, orders cannot be cancelled once processing or shipment has begun.

6. Items Excluded from Returns

Items showing intentional damage, alteration, or tampering will not be accepted. Items returned without original tags or packaging may be subject to a restocking fee or refusal.