Materials & Care
Will this tarnish or turn my fingers green?
Nope. Our moissanite pieces are 925 sterling silver with 18K real gold plating, and zirconia pieces are brass with 18K gold plating — both protect against tarnish. Just keep away from perfume and chemicals, and they'll stay shiny.
Is your moissanite real?
Yes — real lab-created moissanite. You can feel the difference when light hits it. Each piece is clearly labeled on its product page — no surprises.
Can I shower or swim with it on?
Occasionally, yes. But salt water and chlorine can dull the plating over time. Best to take it off before swimming.
How do I clean my jewelry?
Silver pieces: use the polishing cloth we include with your order. Brass pieces: just wipe with a soft cloth. Both will look brand new in minutes.
Orders & Shipping
Do you ship worldwide?
Yes! Worldwide, free delivery on every order.
How long does shipping take?
Most orders: 7-15 days. U.S.: 5-7 days（up to 12 days during peak season）. Tracking link emailed once it ships.
How do I track my order?
Check your shipping email for the tracking link. Or visit our Track Your Order page anytime.
Returns & Exchanges
Can I return my order?
Of course. Returns accepted within 30 days as long as the jewelry is undamaged and in original condition. Just message us before sending it back — all returns need to be pre-approved.
Is my payment information safe?
🔒 All payments are securely encrypted. Your bank details will never be stored on our website. Checkout is handled by Shopify’s PCI‑compliant secure payment system.
What if my order arrives damaged?
Email us within 48 hours with a photo and order number. Replacement or full refund, your choice.
Gifts
Does it come gift-ready?
Yes — every order comes beautifully packaged. Check out the photos on our packaging page to see how it arrives.
Contact
How can I reach you?
Email us, we reply within 24-48 hours. Or visit our Contact Us page.