Shipping & Delivery Policy
This Shipping and Delivery Policy is issued by UMI JEWELLERY LTD, a United Kingdom limited company trading under the brand name UMI.
Please read the shipping terms below before placing your order.
1. Order Processing Time
All orders require 1‑3 business days for processing before dispatch.
Processing does not include weekends or UK public holidays.
During peak shopping seasons, processing time may be slightly extended.
2. Shipping Destinations
We currently ship to the United Kingdom. Additional countries will be supported in the future.
3. Estimated Delivery Time
Standard shipping: 7‑14 business days after dispatch.
Please note these are estimated times; delays can happen due to courier issues, customs, or public holidays.
4. Shipping Fees
Shipping fees will be displayed at checkout before you complete payment.
5. Order Tracking
Once your parcel is dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.
If you cannot find this email, please check your spam or promotions mailbox.
6. Parcel Issues
If your tracking status has no update for more than 5 working days, please email our support team with your order number.
7. Customs & Duties
For UK‑domestic shipments, no extra customs duties will apply.
8. Undeliverable / Return‑to‑sender Parcels
If a parcel is returned to us because of incorrect customer‑provided address, the customer is responsible for new re‑shipping costs.
Contact Email: umijewelleryltd@gmail.com