This Return and Refund Policy is provided by UMI JEWELLERY LTD, a United Kingdom limited liability company, trading as UMI (referred to as "we", "us", or "our").
We are committed to delivering high‑quality fashion jewellery for your everyday styling. Your satisfaction is our priority. We offer a 30‑day return window for eligible items. As a jewellery brand, we follow strict hygiene standards to ensure all customers receive brand‑new goods. Please read the terms carefully before submitting any return request.
1. Return Window
You have 30 calendar days to request a return from the date the carrier marks your parcel as "Delivered".
Return requests submitted after the 30‑day window will not be accepted.
2. Eligibility for Returns
To qualify for a return:
- Items must be unused, undamaged, with all original tags and packaging intact.
- Products must not show signs of wear, scratches, perfume or makeup contamination.
❗Non‑returnable items for hygiene reasons:
- Earrings cannot be returned once delivered, due to health and hygiene protection.
- Custom‑made / personalised jewellery is non‑refundable and non‑returnable.
3. How to Start a Return
Please do not send items back without prior approval.
Contact our customer support by email with your order number in the subject line.
We will reply within 24 working hours and provide you with return instructions.
Our email: umijewelleryltd@gmail.com
4. Customer‑Paid Return Shipping
Return shipping costs are borne by the customer. Original delivery fees are non‑refundable.
We are not responsible for lost parcels during return transit; we recommend using a tracked postal service.
5. Inspection & Refund Process
Once we receive and inspect your returned goods and confirm they meet our return conditions:
- Refund will be processed to your original payment method within 5‑10 working days.
- The speed of funds arrival depends on your payment provider.
If items arrive damaged, worn or missing tags, we reserve the right to reject the return and send goods back to you.
6. Damaged / Defective Items
If you receive faulty, damaged or incorrect items, please email us within 7 days of delivery.
Include your order number and clear photos of the product and packaging. We will arrange replacement or refund for qualified defective orders.
7. Order Cancellation
Cancellation is only permitted before your order enters processing and shipping.
Once the order has been dispatched, we cannot cancel your order, you will need to follow our return procedure after receiving your parcel.
8. Exceptions
This policy does not affect your statutory consumer rights under consumer law.
If you have any questions about our return terms, please contact our support team.